Return/Exchange/Damage Policy
Returns and Exchanges
As a fledgling startup company, we are unable to offer refunds or exchanges as of yet. If you need assistance with your order, please contact us at [email protected].
Damaged Products Policy
If you receive an item that was broken or damaged in transit, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. Pictures of the damaged products and shipping container(s) or box(es) will be required. Please contact [email protected], and we will respond with the appropriate return and/or exchange instructions.
Shipping Policy
1. Order Processing:
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Most orders are processed within 2 business days (excluding weekends and holidays) after receiving your payment confirmation.
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Major holidays and certain times of the year may see 3-4 day delays in processing times. As a small business, we strive to meet demand as promptly as we possibly can.
2. Shipping Rates:
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Shipping charges for your order will be calculated and displayed at checkout.
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We may provide free shipping promotions on eligible orders if available.
3. Shipping Methods:
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Most orders ship via USPS Ground Advantage
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Estimated delivery times are 2-7 days, and costs are provided during the checkout process.
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Expedited shipping may be available by special request. Please contact [email protected] if you require expedited shipping.
4. International Shipping:
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We currently do/do not offer international shipping.
5. Order Tracking:
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Once your order has shipped, you will receive a tracking number via email.
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Tracking information may take up to 2 business days to become available.
6. Lost or Stolen Packages:
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We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.
7. Returns and Exchanges:
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For information on returns and exchanges, please refer to our Return Policy.
8. Delays:
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Major holidays and certain times of the year may see 3-4 day delays in shipping. As a small business, we strive to meet demand as promptly as we possibly can.
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In the event of unforeseen delays, we will notify customers promptly and provide updates on the expected shipping date.
9. Contact Information:
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If you have any questions about your order or our shipping policy, please contact our customer service at [email protected].
10. Changes to the Shipping Policy:
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We reserve the right to update our shipping policy at any time. Any changes will be posted on this page.